Brillio’s expertise in Salesforce Data Cloud, with Agentforce and Einstein capabilities, helps enterprises deploy highly intelligent AI agents with pre-built accelerators and frameworks.
As AI continues to shape the future of customer service and sales, Salesforce Agentforce is redefining customer engagement by providing intelligent automation, real-time insights, and tailored recommendations. With Salesforce Data Cloud and Einstein AI capabilities, Agentforce is revolutionizing the industry by empowering organizations to exceed customer expectations while driving efficiency and revenue growth. Customers today expect immediate, personalized service, and proactive engagement. The rise of AI and machine learning (ML) has transformed the customer service industry, enabling companies to deliver tailored experiences that meet these expectations.
Automating repetitive tasks: Agentforce’s automation capabilities streamline routine tasks like case routing and data entry, freeing agents to focus on more strategic interactions. With Salesforce Data Cloud’s unified data and Einstein’s predictive insights, Agentforce enables agents to operate at peak efficiency, reducing response times and increasing resolution rates.
AI-driven productivity gains: Agentforce is designed to drive productivity by providing agents with real-time insights, intelligent automation, and proactive recommendations. With these tools, agents can efficiently manage higher volumes of interactions, resulting in a more productive workforce and an improved customer experience.
With the combined power of Data Cloud and Einstein, Agentforce empowers agents to make personalized, data-driven upsell and cross-sell recommendations. Agentforce can surface targeted product recommendations that resonate with customers by analyzing customer data across channels and predicting needs, enhancing revenue generation.
Case example: A financial services company using Agentforce with Einstein experienced a 20% increase in cross-sell success rates by leveraging real-time customer insights and AI-driven suggestions to offer tailored financial products.
As AI technology evolves, Agentforce, Salesforce Data Cloud, and Einstein open new possibilities for customer engagement. In the future, companies could leverage advanced AI models to automate even more complex tasks, including predictive case management, conversational AI, and intelligent customer segmentation.
With extensive experience in deploying AI solutions across industries, Brillio brings knowledge and best practices to every Agentforce implementation. Our seasoned experts ensure that Agentforce and Data Cloud are seamlessly integrated, allowing companies to focus on their strategic objectives without operational disruptions.
Brillio’s pre-built accelerators and frameworks streamline the deployment of Agentforce, Data Cloud, and Einstein, reducing time-to-market and enabling clients to see results faster. These accelerators are designed based on Brillio’s proven approach, ensuring that each solution is customized to meet specific business needs.
ForceClinic (GenAI-powered health check): Brillio’s ForceClinic Solution is a Gemini-powered assessment tool that maximizes the ROI by keeping the system’s overall health both from the functional and technical aspects in check.
Customer service transformation: The customer service transformation framework leverages Salesforce Agentforce, Data Cloud, and Einstein AI to revolutionize how organizations deliver customer support. This integrated solution empowers service agents and end customers by combining real-time data insights, AI-driven automation, and intelligent workflows to provide personalized, efficient, and proactive service experiences.
Private AppExchange: AI-driven Private AppExchange enhances developer productivity and speed to market through a community-based repository.
Agent twin: Data-driven journey orchestration for contextual human / automated interventions by laying the foundation to measure & monitor better with AI.
Healthcare organizations identify patients with high-risk factors for cardiovascular disease. Integrated care teams provide holistic care plans inclusive of lifestyle counselling, a personalized care plan and regular monitoring to reduce chances of strokes or heart attacks.
By combining deep industry expertise, a track record of successful AI implementations, and a suite of prebuilt tools, Brillio provides enterprises with a robust, scalable solution for intelligent customer engagement. Our approach ensures that companies are well-equipped to harness the power of AI while minimizing the complexity and time associated with implementation. Brillio’s Agentic Framework, in conjunction with Data Cloud and Einstein AI, offers an unprecedented opportunity for companies to redefine customer engagement. With AI-driven automation, intelligent insights, and proactive support, Brillio’s Agentic Framework is a powerful tool for companies seeking to enhance productivity, improve customer satisfaction, and drive revenue growth.
We envision an AI-powered future where customer service is driven by data-driven automation and insights. By integrating Agentforce, Data Cloud, and Einstein capabilities, we help enterprises create a seamless, intelligent customer engagement ecosystem that can evolve with changing market needs.
